Startups Saarthi ("we," "us," or "our") operates the website startupssaarthi.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us when using our services:
Personal Information
- Name — to identify you and personalise our services
- Phone number — for service communication and WhatsApp updates
- Email address — for order confirmations, updates, and support
- Business details — company name, type, address, PAN, and other details required for registration and compliance services
Automatically Collected Information
- IP address and browser type
- Pages visited and time spent on our website
- Device type and operating system
- Referral source (how you found our website)
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Processing your service orders (company registration, GST filing, trademark, etc.)
- Communicating with you about your service status and requirements
- Filing applications and documents with government authorities on your behalf
- Generating invoices and payment receipts
Communication
- Sending service updates via email, SMS, or WhatsApp
- Responding to your inquiries and support requests
- Sending compliance deadline reminders and regulatory updates
- Marketing communications (only with your consent — you can opt out anytime)
Improvement
- Analysing website usage to improve our services and user experience
- Understanding customer needs to develop new service offerings
- Monitoring and improving website performance and security
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure storage of personal data with access restricted to authorised personnel only
- Regular security assessments and updates to our systems
- Employee training on data protection and privacy practices
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to protect your data.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Partners: We share necessary information with our network of Chartered Accountants, Company Secretaries, and legal professionals who assist in delivering your services. These partners are bound by confidentiality agreements.
- Government Authorities: We share information with regulatory bodies (MCA, GSTN, Income Tax Department, etc.) as required for service delivery — this is essential for company registration, tax filing, and compliance services.
- Payment Processors: Payment information is processed by secure third-party payment gateways. We do not store your card or bank details on our servers.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website (analytics)
- Improve website performance and loading times
- Provide relevant content and service recommendations
You can control cookies through your browser settings. Disabling cookies may affect some features of our website but will not prevent you from using our services.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal and regulatory retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, commonly used format
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, please contact us at support@startupssaarthi.com. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Service-related data is retained for the duration of our engagement and for 7 years thereafter (as required by Indian tax and corporate law)
- Marketing data is retained until you opt out
- Website analytics data is retained for 26 months
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy on our website with a new "Last updated" date
- Sending an email notification to registered users (for significant changes)
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
By using Startups Saarthi's website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.